Thriva Reviews

Didn't get all my results, and their proposed compensation of a £5 credit for a future test against an £11 failed test is joke. GP report looks like a copy and paste job. Do yourself a favour and just got see your NHS doctor rather than pay a lot of money for this.

I have not received my results.
Customer support initially was responding promptly, but they have now disappeared since 3 days ago, and nobody responds to my emails.
They previously confirmed that they received my samples, which should be ready after 10 working days by the 6th of February (on their site, they say 2 days instead). However, no results received yet, no updates, and no response to my emails! I’m afraid this seems to be a scam company.

I purchased a subscription last year in November and since then they have significantly increased the price of my package, despite saying the increase wouldn't affect my current subscription. I emailed customer service on 30 Jan to ask why, and I never received a response. I then followed up on 2 Feb and again didn't receive a response. Now 7 days later they still haven't bothered to respond to my question. Online chat also doesn't work.
Overall, it's impossible to get in touch with them and understand what's happening. The price is constantly getting increased and the whole service seems scammy and dishonest. I wouldn't recommend them to anyone and I have now cancelled my subscription.

I ordered a test before Christmas, I sent two times, but they received too late, so I didn’t get my result. They sent me another one in this year and then the package was lost. So now I ordered a test more than one month and still don’t have my result and I have to pay for them for the kit, because I asked a refund. Very dissapointed.

I’m very disappointed with the service I have had.
I ordered my blood test package last Friday and it is going from one London address (Thriva's address) in East end of London to my address which is another address in East end of London and I have still not received the blood test. It has been a week tomorrow.
What sort of service is this !!! I paid over £100 to get have this test done and I have still not received the package.

Can't held hold of anyone - still waiting for results a week in...

I should have sussed when they said they don't have a phone line.

Added on 02/02/2023 - the email and chat responses are copy-and-paste jobs. They are all identical and do not address specifics. You cannot even confirm whether the sample has been processed as you cannot contact the lab.

Just overall great service and do what they say - including prompt replies which is a rarity these days!!!

I’ve been using Thriva for a couple of years now, and I’ve found the process very straight forward, the results have given me a good insight in to parts of my health I wouldn’t have otherwise known, and the online site keeps a track with useful graphs and charts to monitor changes from previous tests. The doctor’s comments are also very useful.

Where there have been problems processing my samples, the customer support has been excellent, quick and friendly responses and a free re-test where the first one failed.

The only downside is that it’s not possible to ask questions back to the doctor who made the comments to discuss further which I think would be useful to help clarify notes they’ve made and ask for further suggestions.

I had a query regarding some of my payments / discounts. I asked Phoebe (Thriva) to check my records. Phoebe and the customer support department were very quick in responses and resolving the issue, very kind, nice, friendly and thoughtful. I'm very satisfied with the service Thriva and their team provides.

I received exactly the service advertised on Thriva's website. When I contacted the company worried about Royal Mail delays, I received a quick and clear reply: how long the blood can stay en route, what happens if the delay is too long.

I always find Thriva to be really responsive and helpful. I've come to expect "computer says no" from a lot of companies but not these guys. Can't really fault them, have never had an issue that wasn't sorted straight away when i raised it.

A very professional company.
Prompt, constructive replies to all queries and a reliable and accurate service which helps me to manage my ongoing health.
I can highly recommend!

As always, a slick service and really useful/personal advice. I use Thriva regularly to monitor certain areas of my health and any glitches that may have occurred (ie my blood wasn't useable in one sample) have been resolved very quickly and easily. The customer service team are very helpful and efficient and have always answered any queries within a couple of hours. Thank you for providing such a useful service when getting to a GP isn't always an easy option.

As a first time customer my experience was an extremely positive one. The website is very well Laid out and the customer contact was some of the best I have ever had, fast, friendly, knowledgeable and all with a very caring manner. Well done Niamh from Thriva!

Great customer support. Provided you can cope with a finger "scratch" (trustpilot censors the obvious word!!) it's a useful way of tracking health markers over time.
The web site and app all work well and it's useful that the results have a doctors comments.